Our branch is the biggest in this area though not compared to the other Naivas branches and this makes us special compared to our competitors .we have other prevailing factors that make customers prefer to shop with us i.e the prices, variety and quality of the products and customer services. The store is spacious and the aisles are smartly arranged and the location is convenient for customer to access many public amenities.

PRICE

Our products are affordable to all the clients they are able to buy from us whatever they require at reasonable prices depending on the classes in the society.

DISCOUNT

Free registration of customers for Naivas magic card and subsequent award of points which they redeem in form of cash .This serves as a form of discount hence resulting to customer retention as they are after the points.

CORPORATE SOCIAL RESPONSIBILITY

The society need to be given back after their step to support us that’s why we have taken the initiative to give back we give donations and assist needy through the contribution by staff and the company .

CUSTOMER SERVICES.

Our staffs are well trained to give the customer the best services we give satisfying service to our customers and regard them with high esteem, value and this help create a bonds us with customers.

Report compiled by: James Mutuku. (Branch Manager).